Add your services and prices
Your services are what customers book. Add them under Services in your dashboard.
Add a service
Open Services and add a new one. For each service you set:
- Name — what the customer sees ("Cut & finish", "Balayage").
- Duration — how long it takes, so the calendar blocks the right amount of time.
- Price — shown on your booking page and on the invoice.
- Category — groups similar services together.
- VAT rate — starts at your country's standard rate; change it per service where you need to.
Who can perform it
Assign the team members who can do each service. A service only appears on your booking page when at least one assigned member has availability — so customers never book something nobody can do. (Set working hours per member under Invite your team.)
Several services in one visit. With Parallel services switched on in your booking settings, services on different body areas — a cut and a manicure, say — can run at the same time, each done by a different team member. One person never does two at once: if only one of your team can do both, they are booked back to back, and a customer is only offered start times where the whole visit fits before that person's day ends.
VAT rates
Each service carries its own VAT rate. It starts at your country's standard rate — 21% in the Netherlands, 22% in Italy — taken from the country on your business details. Change the country there and new services and products start at the new rate; ones you already saved keep the rate you gave them, because a rate you set is an answer and not a default.
You can set anything from 0 to 100 — including 0% if the work you sell is exempt or zero-rated. A 0% service is billed at 0%: the invoice shows no VAT on that line, and your customer is charged exactly the price you set.
Why 0%?
Set a service or product to 0% and we ask one more question: why is it 0%? Pick one of:
- Zero rated — the supply is taxable, at a rate of 0%.
- Exempt — the supply is exempt from VAT (certain treatments are).
- Outside the scope of VAT — not a taxable supply at all.
They all print as "0%", but they are three different positions, and your invoice has to say which one you took. We ask now because it cannot be worked out later: an invoice that only says "0%" leaves your accountant — and a tax inspector — guessing. Not sure which applies to your work? Ask your accountant once; the answer is usually the same for everything you sell.
Half-units and rounding
A line on a manual invoice can be a fraction — 1.5 hours, 0.5 of a treatment. Type it with a decimal point and the invoice bills exactly that. It used to round down to a whole unit, which quietly undercharged you.
Editing a service
Open a service to change its name, price, duration, or any other detail and save. Editing never changes whether the service is active or where it sits in your list — visibility and ordering stay exactly as you left them. To hide a service, use Deactivate; to reorder, drag it.
Deactivating a service
Deactivate takes a service off your booking page and cancels every future appointment booked for it, telling those customers. Anything they already paid is refunded automatically, and unpaid invoices for those appointments are cancelled. The service and its history stay, so you can bring it back.
That makes it the right tool for "we don't offer this any more" — and the wrong one for "we're fully booked this month". To stop taking new bookings without touching the ones you have, clear the availability of the people who perform it.
If a refund can't be processed we'll tell you how many appointments are still standing so you can handle them from your bookings page. The service stays deactivated meanwhile, so nothing new comes in.
Deleting a service
Delete removes a service for good, so it only works for a service with no appointments on record, past or future. If the service has any, it is kept and Bookbaar tells you so: deactivate it instead (above), which keeps its history.
Tips
- Keep names short and clear — the booking page lists them as-is.
- Use categories once you have more than a handful of services; it keeps the page tidy.
- Deactivating a service hides it from new bookings without erasing its history.