Buy products from a studio
When a studio sells products, you'll find them on their page. Here's how buying works.
Add to cart
Open a product and choose Add to Cart. Once it's in your cart, the button turns into a − / + stepper — use it to set how many you want. If the studio tracks stock, you'll see how many are left and you can't add more than that.
After you add something, a little message pops up — tap it to open your cart and review what's in there.
Your cart
Open the cart any time to change quantities or remove items. The total updates as you go.
Checkout
When you're ready, go to checkout, choose pickup or delivery if the studio offers both, and pay. You'll get an order confirmation with everything you bought.
If the payment doesn't go through
It happens — a bank declines, a card times out, you close the tab by accident. The payment page keeps your order waiting and offers Try again, which opens a fresh payment for the same order; nothing is re-entered and nothing is charged twice. Only the attempt you actually complete counts, even if the abandoned one reports back to us afterwards.
If you ever see money leave your account without an order confirmation arriving, tell the studio: we record every such payment for them with the reason, so they can refund it without you having to prove anything.
Discount codes and gift cards
You can use a discount code and a gift card on the same order. The code comes off the price first, then the gift card pays whatever is left — so a card with plenty of balance can cover the rest entirely. Neither can take the order below zero.
If a code is refused, the checkout says why, in your language: it is not valid yet, it has expired, it has been used up, you have already used it, your order is below its minimum, or it is for appointments rather than shop products. If you think it should work, ask the studio.
Your invoice
Your invoice lists what you bought, plus delivery as its own line if you chose to have the order shipped. A discount code shows as a reduction, so the total — and the VAT on it — really is lower. A gift card is different: the invoice keeps the full price and shows the card under Already paid, because you paid that part when you bought the card. Amount due is what you actually owe.
Out of stock?
If a product is sold out it can't be added. Stock can change quickly — check back, or ask the studio directly.
Stock can also run out while you are checking out. When the checkout notices, it names the product and asks you to take it out of your cart before you try again.