Pay an invoice
When a studio bills you — for a booking, an order, or anything else — you get an invoice. If it isn't paid yet, there are a few ways to settle it.
From the email
Each invoice email has a "Pay now" button. It opens a secure payment page where you pay by iDEAL or card. The link is personal to that invoice and expires after a few days; if it has expired, ask the studio to resend it, or pay from your account.
From your account
If you booked with an account, open Invoices. Unpaid invoices show a Pay now button that opens the same payment page. You can also open any appointment under My bookings and pay its invoice from there.
By QR code
In the studio, the owner can show a QR code for an invoice — scan it with your phone's camera and you land on the payment page.
Discounts and gift cards on your invoice
If you used a discount code, loyalty points, or a full punch card, your invoice shows the reduction as its own line and the total is genuinely lower — VAT included. That is a smaller bill, not a credit held somewhere.
A gift card or a bundle credit works differently: the invoice still shows the full price of what you booked, because you already paid for that part earlier when you bought the card or bundle. Below the total you'll see Already paid and Amount due — the amount due is what the payment button charges, and it's the only figure you still owe.
If a gift card covered the whole booking, there's nothing left to pay and the invoice arrives already marked Paid.
If a payment doesn't go through
The payment page tells you where things stand:
- Payment didn't go through: you closed the payment screen, or your bank declined. The invoice is still open; press Try again.
- Payment still processing: your bank hasn't confirmed yet. Wait a moment; the page updates by itself.
- This payment can no longer be completed: contact the studio if you still want to pay the invoice.
After paying
You get a receipt by email, and the invoice flips to Paid. You can view or download it any time from Invoices.
When your invoice arrives
Your invoice email is sent once your booking is confirmed, so what lands in your inbox always matches a booking that actually exists. If a slot is taken in the moment between you choosing it and confirming, nothing is sent — you simply pick another time and book again.
If you get a refund
A refund comes with a credit note — a document that reverses the original invoice. If only part of your booking was refunded (say a late-cancellation fee was kept), the credit note covers just the refunded amount, and the VAT on it matches the VAT you were originally charged on that portion.
When is it due?
An unpaid invoice shows a due date — the studio's payment term counted from the day it was issued. It is set per studio (14 days unless they change it).
The "Pay now" link in your email expires sooner than that, after 72 hours. That is a security measure on the link, not the deadline for paying: if it has expired, open the invoice from your account and pay from there.
Why a line says "0% (Exempt)"
Most lines on your invoice show a plain VAT percentage. When a line carries no VAT, the invoice also says why — "0% (Exempt)", "0% (Zero rated)", or "0% (Outside the scope of VAT)". They look similar but mean different things, and the wording is there so your invoice is unambiguous if you ever hand it to an accountant or claim it as a business expense.
A gift card or bundle you bought shows as outside the scope of VAT: buying credit is not itself a taxable purchase. The VAT appears later, on the invoice for whatever you spend it on.
What's on the invoice
Every invoice shows the studio's full address, including the country. That is not decoration: an invoice has to identify who supplied the service, and the country is what determines the VAT rules that applied. The country is written in your language — an English invoice says "Netherlands", a Dutch one says "Nederland".
Under the address are the studio's business numbers, named the way its own country names them: a Dutch studio's KVK number and VAT number, an Italian studio's P. IVA (its VAT number), C.F. (its tax code) and, for a company, its REA number. They say which registered business you paid.
"Proforma" instead of "Invoice"
In some countries an invoice is only legally an invoice once the national tax system has accepted it. If your studio is in such a country and has not connected that system through us, the document you get from us says Proforma: it is a correct and complete record of what you paid, but the legal invoice comes from the studio's own system.
Everywhere else — the Netherlands today — nothing changes. Your document is the invoice.
Who can see your invoice
Your invoice is private to the people involved in your appointment: you, the studio, and the team member handling your booking — no one else. The team member sees it only for appointments actually assigned to them.