Cancel or reschedule
Plans change. Whether you can cancel or move an appointment — and whether a fee applies — depends on the studio's policy.
Cancel
- Open My bookings in your account.
- Open the appointment and choose Cancel booking, then confirm.
Cancel within the studio's free-cancellation window and there's no charge. Cancel later than that and a late-cancellation fee may apply — you'll see the amount, in euros, before you confirm. If the window has passed and the studio hasn't set a fee, self-cancellation may not be offered; in that case, contact the studio directly.
If you booked several services together
A booking with more than one service shows up as one card per service, but it's a single appointment: cancelling any one of them cancels all of them, and the late-cancellation fee is a percentage of the whole booking — not of the card you happened to open. The confirmation step says so, and names the amount, so cancelling from the cheapest service is no different from cancelling from the priciest.
If the booking had an unpaid invoice, cancelling automatically voids it — no leftover "Pay now" link for an appointment that isn't happening. You can always open the invoice from the booking to check it.
Reschedule
If the studio allows rescheduling, you'll see the option on the booking. Pick a new time from the open slots and confirm — your appointment moves, no need to rebook. Booked several services in one visit? They move together, in the same order and with the same gaps — you'll never end up with one service left at the old time.
No account?
If you booked as a guest, use the link in your confirmation email, or contact the studio and they'll sort it for you.