Back to help

Booking and shop settings

Your studio's rules live under Settings. Every field saves itself as you change it: a check mark next to it means it is saved.

When a setting does not save

If a value is outside what a setting accepts, it is not saved, and the reason appears next to the field in your own language: for example "Buffer time must be between 0 and 120 minutes." Until you correct it, the field keeps showing what you typed, but your booking page keeps using the last value that was saved. Reload the page to see the saved value.

Booking rules

Under Settings → Booking:

• Advance booking time: how many hours ahead a customer has to book. 0 means they can book right away. It cannot be negative.
• Booking horizon: how many days into the future customers can book. At least 1 day.
• Booking time slots: every 15 or every 30 minutes.
• Buffer time: minutes kept free between two appointments, for preparing or tidying up. From 0 to 120 minutes.
• Allow overtime: when it is on, an appointment may run past a team member's working hours by up to the Maximum overtime you set, from 0 to 120 minutes.
• Cancellation policy: the cancellation window is how many hours before the appointment a customer can still cancel for free, and it cannot be negative. The late cancellation fee is a percentage of the service price, from 0 to 100%.
• Reschedule by customer: the reschedule window is how many hours before the appointment a customer can still move it. It cannot be negative.
• Payment term: how many days an unpaid invoice has to be paid, from 0 to 365. It is printed on the invoice as its due date.

Your shop

Under Settings → Shipping:

• The online product store needs a connected Mollie account, because customers pay online. See Connect your Mollie account.
• While the store is on, keep in-store pickup, shipping or both switched on. A store with neither has no way to get an order to the customer, so turning off the last one is not saved.
• Shipping costs and the free shipping threshold cannot be negative. Leave the threshold empty if you do not offer free shipping.

Your business details

Under Settings → Business, your business name, email, phone number, street address, city and postal code are all required: your invoices and your page need them. Emptying one of them is not saved, and the field tells you which one is missing.

Closing your studio

At the bottom of Settings → Business, Close studio closes it for good. Your studio disappears from search and from your minisite at once, customers can no longer book, and your invoices and contracts stay readable for seven years for your records. To confirm, you type your studio's name. If the studio was already closed, for example from another tab, the dialog says so; reload the page to see it.

Something here not doing what you expect? Email us and we will look at it with you.